In my role at ADVISA, I spend a lot of time with CEOs and Human Resource Directors – two potentially powerful leadership roles that contribute to an organization’s level of success. An article recently on MSN about being an “irreplaceable” employee prompted me to offer three tips specifically for HR Directors to become even more effective as leadership partners with CEOs:
1. Know what matters to your CEO.
Understanding what s/he considers to prime objectives for the year, and beyond, can put you in a position to support them. For example, in a conversation recently with a CEO of a large law firm, he told me that his goal is to grow the firm. He wants to hire people who will develop new business as well as bring a solution to him when they recognize an issue, not just bring him complaints. “I need to know that they are ‘go-getters and problem-solvers’ We can teach them aspects of the business we need them to know. But, we can’t make them proactive when they’re not,” he said. Being aware of these goals, and acting on them when it comes to talent acquisition, is what will make the difference for his HR department. (How can HR identify candidates who are more likely to problem-solve and develop business for the CEO? A behavioral assessment, like Predictive Index®, can provide the data needed.)
2. It’s All About Productivity: Quantify It!
Measuring productivity or success in a role can appear difficult at first for non-sales positions. “Am I doing a good job?” is a question many ask and the answer is often left to subjectivity when it doesn’t have to be. For example: if you are responsible for acquiring talent in your organization, track the turnover or the productivity of the candidates you’ve brought into the company. Are there departments where the turnover is exceptionally high? Be proactive in looking into the problem and identifying a solution. And, tracking data gives you the opportunity to identify what is working well so that you can duplicate it in other areas. (Do you have a “turnover problem”? Whether it’s departmental or company-wide, consider talking to ADVISA about how Predictive Index can help you identify the reason AND create a solution.)
3. Be the Expert AND Be Open to Change
CEOs will often look to HR to help them understand personality assessments and what they can potentially bring to their business in terms of improving talent acquisition; developing management skills and improving communication. You can’t possibly know everything about every tool available! But you can become the expert about what’s important to your organization. Whether it be increasing sales; reducing turnover; improving communication or employee engagement, fully understanding the problem at hand positions HR to seek solutions. When looking at various solutions, you will know what is a reasonable option for your company and what isn’t. (If you are not comfortable presenting a new tool or solution, allow the solution provider to be the presenter instead. Do you have an issue that you need help resolving? Let’s talk about it!)
Human Resources serves a unique and often unappreciated role in many organizations by being responsible for its lifeblood – its people. As an HR professional, you can take your organization to new heights and new levels of profitability. What company and CEO doesn’t want that? It’s just a matter of considering what’s important from their perspective, in addition to yours, and taking action. Sometimes that can be a bit overwhelming. Where do you begin? ADVISA is here to help.