Taking a fresh look at your screening process

We’re in the middle of a project with a large company who has engaged us to help reduce first-year turnover through improving their applicant screening process. The company has many complexities to it and our work is focused on discoveries and recommendations that are specific to them. However, the general structure of this project is applicable for any review of a screening process. Consider the following 3 questions when thinking about the strength of your process:

1) Are we clearly and comprehensively capturing the expectations of a position? Are all relevant parties in agreement about what is expected of an employee in a position? Are the expectations documented? Are we clear about the overall expectations as well as the “dealbreakers” that must be explored during hiring? HINT: Oftentimes, what is expected of employees is scattered across many documents (job description, values statement, Key Performance Requirements, competencies, evaluations, etc.) as well as in the minds of stakeholders. In order to effectively screen candidates, it’s critical that the bottom-line expectations be determined and explored.

2) Does our screening process explore the critical expectations in a way that gives us meaningful information about the candidate? Are we asking questions that get to the heart of critical information, or are we just gathering interesting information? Do those involved in the process know what they’re looking for? Do we know what to listen for after we ask a question? Do our hiring assessments provide meaningful insights, or just interesting information? HINT: The questions we ask (or other means of collecting information) directly relate to the expectations for the position…you can’t have meaningful probing without clear expectations.

3) Does our applicant screening process connect us with top candidates and provide a positive candidate experience? Do our job postings speak to the people we want to apply? How early in the process do candidates get an accurate picture of the position and what it means to be a part of our company? Does our candidate screening process turn off top candidates? Do our communications (including our website) accurately portray our culture? HINT: Go through your own hiring process sometime and see what you notice (or ask a friend to).

Try not to be intimidated by asking these questions. Many times we find that our clients don’t need a massive overhaul of their hiring process, just a few tweaks in the right places. If you’re at the place where you’d like an outside party to review your process, make recommendations and help you implement possible changes, let me know – we’d love to help out.

Quality, Cost or Compliance – What drives your recruiting?

What’s your answer? Quality of the hire? Cost to make the hire? Compliance with all laws and policies?

The article “What Drives Your Company’s Hiring Process: Quality, Cost, or Compliance?” captured my attention today for the initial question it asks. But I’m compelled to write about this as well because the article so accurately captures the philosophy we take on best hiring practices, including how we counsel our consulting clients and how we manage searches in our RPO (Recruitment Process Outsourcing) service.

If you’re interested in changing your hiring practices in order to better balance these factors, or you want to hand off hiring to someone who will take care of searches for you in this model, I’d love to chat with you. In the meantime, I hope you find the article to be thought-provoking.

A case for candor about money in your job postings

This month while I’ve been working with several clients on strategies for employee recruiting and attracting the right candidates, the question of whether or not to include in a job posting the compensation structure or range keeps coming up.  This is certainly a hot topic and one that elicits strong opinions as to what falls within best hiring practices.  From my seat, however, I am a strong advocate for being candid in the job postings about the pay range.

Admittedly, there is distinct taboo in our culture for talking about money. It’s not considered socially acceptable to talk about our compensation over dinner with friends.  Nor is it generally considered acceptable to talk about our compensation with our colleagues.  Regardless of our perspectives on these taboos, the fact is that it is these attitudes that make us gasp at the idea of blatantly saying in a job posting, “Here’s what we’ll pay for this position.”  What if the former employee sees that figure and it’s vastly different than what they earned?  What will others in the company say if they know this information?  Does this information help your competitor?  Eek!  Too many companies hear these questions and quickly mandate that postings not include wage information.  I think this is an over simplified reaction and one that harms the company in the long run.  Here are five reasons distinct advantages to posting the range:

  1. Save time – The company doesn’t need to waste time with candidates who aren’t a good fit.  The salary information is the best bottom-line self-selection mechanism for potential candidates.  Let candidates weed themselves out if the pay just won’t work for them.
  2. Save time (part 2) - The compensation is the clearest indicator of the level of the position.  Again, let self-selection take place and let many over and under-qualified candidates pass by.
  3. Transparency – Withholding any compensation information for late in the candidate screening process conveys to candidates a feeling that the company is playing games.  This can deter candidates and/or make your new hire get started with a less-than-positive feeling about the company.
  4. Avoid mishires – Withholding the information also may result in someone taking the position because they’ve gotten so far into the process even though the writing is on the wall that it won’t work for them financially.  The outcome?  Say hello to early turnover!
  5. Appeal to cautious applicants – The cautious applicant (who may be the perfect person for your accounting, QA, purchasing, etc. position) may skip your posting and focus on those where there’s less risk in applying because the dollar figure is out on the table. You need these candidates.

Repeatedly, one of the reasons I’ve heard that a company won’t post the compensation range is because they’re not comfortable with it.  Sometimes they’re unsure how competitive they are in the market.  A simple salary survey (we can help with that!) will provide that information.  Other times they know that they aren’t competitive and they’re nervous about turning off candidates.  But I have to ask, is a strong candidate going to be more disenchanted seeing the low pay in the posting or when several steps into the screening process?  If your business model depends on highly competitively priced product/services and as part of that you have low wages, I encourage you to own that, make your case as a strong employer in other ways, and embrace the advantages listed above that will come when you are candid about pay.

There is both an art and a science to recruiting employees - at ADVISA, we enjoy looking at all angles and helping our clients be savvy about their efforts.  I’d love to hear your thoughts on this subject and welcome the opportunity to help advance your hiring.  Let’s talk!

Recruiting – The Art of Creating the Right Relationships

Studies indicate there are four of these levels of fit between the employee and the job, the workgroup, the candidate’s vocation and the organization described below.

The concept of “employee fit” is truly a multi-level phenomenon, and will be maximized in instances in which a person’s personality matches both the objective characteristics of the organization and integrates well with the personalities of those that he or she interacts with most frequently. Keep both of these levels in mind when assessing candidates.

Only the best hiring practices coupled with a well-planned and executed on-boarding process will deliver the desired results.