How will you work differently in 2013?

I’m finding myself in a lot of conversations about 2013 and several clients have asked if I think anyone in their company would find meaning in going through our Predictive Index Management Workshop™, which certifies them as a Predictive Index® analyst.

The short answer is always, YES!  Anyone who is dealing with any of the following matters stands to find tremendous value in the training…and who do you know who is NOT dealing with one of these?

  • hiring new employees
  • improving performance of employees
  • building sales
  • navigating change

Is this you?

Perhaps you’ve already been through the training once.  In that case, consider auditing it alongside someone from your company who is being newly trained. You’ll be able to use the training as a time to explore challenges and opportunities with your team…and you’ll be able to come to the training for free!  Many analysts say that while they understood their first training, their repeat training is when PI® really began to stick.

If you’re dealing with one of the matters above, have been trained and are still looking for more, let’s talk.  We have everything from free tools, to free webinars, to additional training or coaching available to share with you.

Now’s the optimum time for planning in 2013.  How will you be doing your work differently in order to achieve even better results next year?

Five Ways to Develop Your Leadership Talent Pool

You’ve heard it before: good leaders are made, not born. Simply put, leadership is working through others to achieve results. This is often easier said than done, especially when the others may be quite different than us. Here are five ideas for how to develop a deeper pool of leaders at all levels of your organization. You can also contact us to help you develop a custom leadership development program for your organization.

1.  Improve self-knowledge

The Connection Circle below shows that achieving business results through others starts with understanding oneself.

With self-knowledge, one has the capacity to harness strengths and manage weaknesses. (And we all have strengths and weaknesses.) When we are able to manage ourselves effectively, we can be more successful engaging others, and achieving business results.

As you know, Predictive Index® is a powerful tool for working through the Connection Circle, starting with building self-awareness and moving out from there. Identify your high-potentials and send them to the PI Management Workshop™. Your leaders can shift from judging others (“She just ‘doesn’t get it.”) to understanding them and working with them in the most effective way (“She’s needing more clarity from me. I need to be more specific about what I want the final product to be.”) See PI Workshop dates.

2. Consider Coaching

Pairing training with coaching boasts ROI. But you don’t have to take our word for it. Consider:

  • An International Personnel Management Association survey (Jan. 2001) found that productivity increased by 88 percent when coaching was combined with training (compared to a 22 percent increase with training alone).
  • A Manchester Inc. study of Fortune 1000 executives (2001) found that coaching resulted in a ROI of almost six times the program cost as well as a 77 percent improvement in relationships, 67 percent improvement in teamwork, 61 percent improvement in job satisfaction and 48 percent improvement in quality
  • Research conducted by Metrix Global, LLC with Fortune 500 companies (2001) reveals that 58 percent of those clients whose coaching experience was limited to working on more tactical issues reported that their coaching significantly impacted the business. In contrast, 100 percent of those who’s coaching addressed more strategic issues reported making a significant impact on the business.

Learn more about our coaching services.

3. Schedule Training

Learning and growing is not a “one and done” event. Rather, it’s a process. And because adults learn best when they can experience new thoughts and ideas, not just hear about them, our group-format training includes interactive exercises and application activities. We offer a robust selection of topics for ½ and full-day sessions:

  • Change Management
  • Motivation
  • Decision-Making
  • Conflict Resolution
  • Communication
  • Performance Management
  • Team-Building
  • Using Predictive Index in Hiring
  • Implementing the Predictive Index at an Organizational Level
  • Coaching
  • Performance Goals and Standards

Contact me to learn more.

4. Brunch and Learn

Our monthly PI Fridays refresher webinars are an excellent opportunity to gather your trained PI analysts (those who have attended the PI Management Workshop™) around bagels and coffee. These sessions revisit PI topics first encountered during the PI training as well as give you the opportunity to ask questions. See webinar schedule.

5. Attend Our Annual PI User Group

This annual gathering of trained PI analyst deepens knowledge, sharpens skills, and refreshes enthusiasm. Generally scheduled during the fall of each year, this event includes sharing of best practices, application activities and skill-sharpening presentations. Learn more about the 2012 PI User Group meeting on Nov. 15th in Lansing, MI.

Do you have a favorite method to develop leadership talent to add to this list?  Contact me or leave a comment.

 

Two reasons why your best 30 something employee is about to quit you

Young employees can be the most productive, energetic and powerful group in your organization.  However, they are leaving companies earlier than ever.  Why?

  1. Lack of training opportunities
  2. Lack of mentors

Read on:

Multiple studies find that today’s younger workers have absolutely no intention of sticking around if they don’t feel like they’re learning, growing and being valued in a job. Beth N. Carver, a consultant who has spent 12 years researching exit interviews, finds that a loss of training opportunities and a lack of mentors in the workplace are two of the biggest reasons why young workers leave.

Read more: http://anniemurphypaul.com/2012/09/why-workers-leave-its-usually-not-about-the-money/#ixzz27UJ6thaH

At ADVISA, we provide our clients with a dozen modular training opportunities focused on leadership development, frontline management skill development, sales skill development and behavioral intelligence focused on gaining influence and providing coaching/mentoring in the work place.  If you have programs like these in place for your employees, pat yourself on the back because you are investing in the right place.  If not, reach out to me and learn what programs we have installed at client companies like yours to take care of their best and brightest 30 somethings.

Learn more about BJ McKay here. 

Two New Faces Join Our Team

We are pleased to introduce two additions to the ADVISA team:  Fiona Nelson and Brian Millis.

Fiona Nelson

Fiona is ADVISA’s Recruitment Process Outsourcing (RPO) Manager.  In this role, she will manage our RPO team as they execute full life-cycle hiring service, including strategizing searches, marketing positions, and comprehensively screening candidates.

Fiona brings 15 years of hiring and recruiting experience both in agency and corporate environments in New Zealand and the United Kingdom.   She is also a co-founder at Emerging Threats Pro, a network security start-up in Lafayette, Ind.

Brian Millis is ADVISA’s Client Service Manager, a newly-created position.  He will collaborate with our existing team members to provide clients with exceptional training, service and support as they apply and integrate our toolkit of assessments and expertise to achieve business excellence.

Brian is a DePauw University graduate who most recently was director of sales at Compendium Software, LLC.

We hope you will join us in welcoming Fiona and Brian.  We think you will enjoy working with them and will benefit from the high level of value that they each bring to our team.

Self-discipline and reinforcement are keys to effective training

Training can be wasteful and worthless for you and your employees.  Training takes time.  Costs money.  Takes key people out of the job for a period of time.  If you wanted to list out the reasons not to do training you could produce a nice-sized list even longer than this one.

Effective training involves two variables every time:
  1. Self-discipline
  2. Reinforcement
Without those two variables, training can be a waste.  The two variables are in order of importance as well.  Consider the changes in your own life - the important lessons that have stuck with you to this day.  What is consistent with each of them?  Likely, self-discipline and reinforcement were involved in all scenarios.
Without self-discipline our behaviors do not want to change.  As human beings we have the distinct ability to say “no” or “yes” to things our bodies/minds want.  Breaking habits developed over time are not easy.  Our bodies want to continue doing what they’ve been doing.  Self-discipline is the opposite force that must be larger than the habit.  Over time, the need to exert self-discipline lessens as the new behaviors firmly take the place of the old behaviors.  Self-discipline is a limited supply resource in that we only have so much of to dole out.
Reinforcement is the other critical piece of the equation for effective training.  This is the outside influence or accountability that keeps us, or our employees, on the new behavior path.
Consider New Year’s resolutions as a great example of reinforcement.  Andrea decides that after New Year’s Day she is going to go to the gym every day and give up soda.  For the first week, she makes it happen.  Then the following week she skips two days because “something came up”.  Then in week three of the new year she only goes once because “things just got busy”.  Then in week four all behaviors are back to “normal” for Andrea.  There was no reinforcement to produce the new desired behaviors.  The self-discipline alone ran out after one week, which can be typical.  She lacked outside accountability to shore her up.  Most of us need a person or outside force to keep us on track with new behaviors.  The more ingrained the old behavior, the more reinforcement we will need to enforce the new behaviors.
On a go forward basis, once you know the new behaviors you wish to see from yourself and your employees, consider how much self-discipline will be necessary and what reinforcement you will be able to maintain to make them happen.  Without those pieces you should reconsider your investment of time and resources.
Ask yourself this:  “Do I have the self-discipline and reinforcement in place to sustain these changes I wish to see?”

Yes, you’re growing! But…ugh.

You are growing!  The company is getting bigger, and business has been booming!  What could be better?  There isn’t a cloud in the sky and life is nothing but rainbows and butterflies.  Okay, maybe that isn’t completely true.  But, there are worse problems to have than a company that is growing a little too fast or being a little too busy, that’s for sure.  Yet, like anything, exponential growth does come with its own unique set of challenges.

The solution, of course, isn’t to slow the demand for what you’re supplying.  Instead, I ask you to take a look at what I’ve seen in my work at ADVISA to be the top issues a growing company faces and see if they apply to yours.  You may have thought there was nothing to be done about it – simple growing pains.  Or perhaps you haven’t slowed down long enough to give it any thought.  Because of the reputation you’ve taken great care to build; the talent you’ve cultivated and courted; and all the vacations you don’t take anymore, I’d say it’s worth your time.

  1. Stop, Drop & Roll! – Everyone always runs around with their hair on fire.  This is standard practice.  Because the focus is always firefighting, there isn’t an opportunity to try out new ideas; handle what’s important, but not urgent; and look at the long-term direction of ….anything.  Despite all the hours everyone is putting in, there’s a drop in effectiveness, efficiency and productivity.  Solution: Leadership takes the time to pause.  You have to get a handle on your long-term vision; if you have who and what you need to reach that destination; and what your obstacles are. Creating a strategic plan is a must.
  2. Who are you and what do you do here? – No one is clear on anyone’s role anymore.  There is a lack of coordination between roles and departments.  People don’t know or trust each other so the concept is, “I’ll do it myself if I want it done right.”  This leads to a decrease in collaboration and increase in insecurity about my job stability.  I perceive that no one knows what I do or appreciates my work.  The impact of my work on the whole isn’t visible to me.  My loyalty becomes more to my team or department than the company as a whole.  Solution:  Create an organizational design structure with clearly defined roles that align with where the organization wants to go, and ensure that key leadership communicates on a regular basis.
  3. Why aren’t we making more money? – The place is buzzing 16 hours a day and profits begin to flatten or (gasp!) decline.  Why?  Being reactive, as opposed to proactive, becomes expensive.  Turnover is a big one.  People burn out and despite all the time working, employee productivity is down and the cost of employee recruiting goes up.  A lack of follow up is another.  Plans are made, but things just aren’t getting done.  There are managers everywhere but the really good managers are harder to point out.  Checking items off the task list gets confused with managing.  Employee development programs, training for managers, and trying out new ideas became “back burner” concepts to all of the firefighting.  Solution: Once you decide where you want to go, and align your organizational chart to getting there, assess your talent.  What is the performance of management like now?  What is their potential?  Compare the cost of increasing management skills of front-line management to the cost of not doing so.  Think of it like car maintenance  – it’s never convenient.  But, you spent way too much on the car itself to risk having to replace it because you’re too busy, or it costs too much, to get the oil changed.

When we consider business, growth is good.  In fact, it is great!  There are simply new responsibilities that can come along with running a successful business.  Take a moment to hit pause.  Talk to ADVISA about how to assess the situation and properly assess whether you, and your people, are in alignment with where you want the company to go.  Are you doing what it takes to get there?  Let’s talk about how to make sure that you can continue to maintain what you worked so hard to achieve.

 

 

 

You. Peer Pressure. Tribes.

CONCEPT: Why waste your time with skills training when you don’t have the hearts and minds of your tribe?

If you don’t understand your tribe, the results from training expenditures are meager at best. The tribe concept has largely shaped human history since the beginning of civilization. So why do we choose to forget this when it comes to shaping the cultures of our companies? It continues to puzzle me. We are not machines. We are flesh and blood, and our operating system is still mostly a mystery. However, peer pressure can provide us insight into the workings of our tribes and managing difficult people within them.

Peer pressure is a force of nature that is either an ally of your business or a foe. As companies grind it out day-to-day to grow sales, service clients, control quality, and respond to help requests, relationships with leadership can begin to fracture while relationships at the peer level strengthen. This quote articulates this well: Therefore, to prevent collapse, many groups formed a tribe. Tribes either fought each other or formed confederacies against other tribes. The basic dichotomy of “us” versus “them” occurred at this tribal level. It was reinforced by different languages and cultures. – John Anderson. Relationships are stronger than paychecks. People may strain to sacrifice for a business, but they will often willingly sacrifice for a relationship.

Don’t take this lightly. We wake up every morning in service of relationships, not to work for you. If you don’t invest in understanding those relationships, you will struggle to keep, motivate, and lead a productive, confident, and profitable team.

 CLOSING QUESTION: As a manager and leader, what are you doing to better understand the relationships that galvanize your employee’s tribe?

Quotes and inspiration from Peer Pressure: Why Soldiers Fight and Why Most Fight Bravely by John Anderson

Biz Strategy & the Civil War: Organizational Planning

In honor of the 150th Anniversary of the Civil War’s beginning this month I am continuing my blog series on business lessons from the Civil War.

People play a key role in any strategic initiative. In the business world, achieving alignment of purpose within a leadership team is a prerequisite for success. In addition, identifying leaders who aggressively take the initiative to seize opportunities can make all the difference. These organizational planning challenges exist outside of business, too, and are exemplified in some of the key lessons of the Civil War.

The most-significant organizational challenges in the Civil War involved the two competing Presidents and their decisions regarding military leadership – Abraham Lincoln for the US and Jefferson Davis for the Confederate States of America (CSA).

 

 

 

 

 

 

The two Presidents both faced key challenges regarding delegation of authority and personnel selection – their different approaches contributed to the eventual result of the war.

Delegating Authority

Both Lincoln and Davis ended the war with an overall commander overseeing all their ground forces. This result acknowledged that the complexity of managing armies comprised of hundreds of thousands of men spread out over half of a continent was too much for a leader who also held the political responsibility as President.

Davis only made this choice (General Robert E. Lee) when it was far too late, however, just months before the war ended. If Davis had put Lee in this position in late 1862, for example, different strategies might have been employed that would have altered the course of the war. Davis’ reluctance to make this move was probably due in part to his extensive military experience – a graduate of West Point he held the Secretary of War position in the Buchanan Presidential administration.

Lincoln, with much less military training than Davis, was always looking for an overall military commander who could lead effectively. It was not till he put General U.S. Grant in that position in late 1863, however, that Lincoln had an overall commander who shared his strategic vision for an aggressive prosecution of the offensive war needed to defeat the Confederacy.

Lincoln’s mistakes in his search for an effective #2 also had more dramatic negative effects than Davis’ approach. In late 1861 Lincoln made General George B. McClellan the overall commander. McClellan did not agree with Lincoln’s desire for an aggressive strategy and events eventually led to McClellan being removed from this position just a few months later in early 1862 – Lincoln then took a more direct role in military leadership – with poor results. Lincoln participated in decisions that played directly into Lee’s hands as CSA commander in Virginia. Lee’s maneuvers confused Lincoln and his advisors leading directly to poor force deployments that contributed to massive Confederate victories in The Seven Days and Second Bull Run.

Personnel Selection

Lincoln’s desperate search for leaders who could defeat the well-led CSA forces created a merry-go-round of new and different commanders – particularly in the eastern Army of the Potomac. The strength of Lincoln’s approach, however, is that he promoted people based on merit (e.g. military success) and did not let other considerations derail his focus on success.

Davis, on the other hand, allowed both personal bias and claims of seniority to play a significant role in his leadership choices. Davis’ bias in favor of General Braxton Bragg kept the latter commander in place despite humiliating withdrawals after inconclusive battles at Perryville in Kentucky and Murfreesboro in Tennessee. Bragg eventually lost Chattanooga and Davis still kept him in place until, with the aid of General Longstreet’s Virginia forces, he won the most-significant CSA victory in the west at Chickamauga. Bragg followed up this victory with the siege of Chattanooga that Grant broke in 1862 despite Bragg’s entrenchments on commanding heights overlooking the city. Facing a near mutiny of Bragg’s subordinates, Davis finally replaced him with General Joe Johnston.

If Davis had a bias in favor of Bragg that impaired his judgment he also held a dislike of Joe Johnston that may have led to disastrous results. In 1864, as US General Tecumseh Sherman advanced toward Atlanta Johnston fell back to the outskirts of that city. Johnston’s withdrawal could be seen as a skillful maneuver that preserved his army’s strength while denying Sherman a decisive victory. Davis chose to see it as failure and replaced Johnston with Texan John Hood whose aggressive and unsuccessful attacks first led to the loss of Atlanta then the destruction of his Army in Tennessee at Franklin and Nashville.

The fall of Atlanta in September, 1864, turned the tide of US Presidential electoral sentiment in favor of Lincoln’s re-election. If Atlanta had remained in Confederate hands it is conceivable that Lincoln might have lost to Democrat George G. McClellan and the course of the war would have change dramatically.

As for deference to seniority, rather than merit, this theme runs throughout Davis’ personnel choices and was a constant cause of friction among his competing leaders.

What are the implications of these lessons for organizational planning in business? Effective delegation is of course key and success in this skill requires the ability to balance intense focus on results and strategic vision with motivation and guidance of subordinates. Personnel selection is also a key skill and time invested for success in these decisions pays greater dividends than almost any other area. Creating a team that shares a strategic vision for success and possesses demonstrated merit necessary to implement the strategy must be a first priority.

Blindness that Affects Us All

Leadership effectiveness requires self-awareness, but don’t take my word for it!

“You cannot lead effectively when you don’t accurately perceive what’s actually going on,” so said Dr. Jay Dial, Clinical Associate Professor of Management & Human Resources at the Fisher College of Business at The Ohio State University during his 3/28/11 presentation “Perceptual Barriers to Effective Leadership and Communication” at the Breakfast Club put on by the Fisher College.

Our perceptions are shaped by our worldview, which is a set of constraints on what we “see” (or don’t see). This worldview is described by Dr. Dial as “how you wound up being” which is “pretty much set” shortly after one graduates from High School. This issue should be addressed in any leadership and management training.

If you want to experience this blindness – take this short test.

Because you are conditioned to look for one thing you will miss – or be “blind” to – other things.

This blindness is a condition of being human. Much of what we “see” is conditioned by what we expect to see and there is a physical reason for this – 80% of the fibers in our brain that connect to the visual cortex actually come from areas governing memory. Some researchers have found that up to 90% of visual perception comes from memory.

Key steps identified by Dr. Dial for leaders to overcome this blindness are:

1. Identify and be willing to deal with the personal constraints embedded in the way you wound up being

2. Discover the fixed ways in which you compensate for constraints and how they impact your opportunity for actions

3. Exercise leadership effectively by liberating yourself from these constraints

In my work as an ADVISA consultant in Ohio and Michigan dealing with leadership issues my clients value my approach to defining self awareness using a variety of tools. This absolutely is a fundamental element of leadership effectiveness. It is a condition of being human that you can only see the world with your own eyes and your unique perspective is not truly shared by any other individual.

Predictive Index® gives us a unique ability, however, to step outside of our own experience and better understand the motivations and drives of others.

Dr. Dial emphasizes, however, that you can CHOOSE to create an empowering context to your perception and this context is decisive.

One of his techniques that he encourages is to use the words “thank you” instead of “I know” when people point out things of which you are already aware. Focusing on what you “know” is one of the key blinders effecting perception. Other filters include:

  • Do I Agree or Disagree?
  • Do you respect or disrespect me?
  • It’s not my fault

Dr. Dial tells a good story about this last filter. A marketing team conducting multiple direct-mail campaigns mistakenly mails the exact same offer to the same people so they get two identical pieces of direct mail. Rather than seeking to place blame for the error the leaders decided to see what they might learn and it turns out response was higher for this sample. They then deliberately sent three identical pieces to people and response increased again!

Another form of blindness involves “change blindness” – starting at about the 1:20 mark of this video is a neat case study for this effect that Dr. Dial shared.

When you’re 100% sure about something, take a moment to think about what you’re missing, keep an open mind and consider how your own worldview shapes your perception, doing so will make you a better leader. If you are in charge of leadership training and development we can show you how personality assessments will help make this happen.

Measuring the Effect of Your Training Dollars

“I want to buy some training from you!”

Cool. I’m always ready and willing to engage a prospect or client; yet, I pushed back from the table and said, “Sorry. You’re not ready.” This executive wasn’t used to having vendors express reticence at taking an order.

A little background first: the other person in this scenario is a foreign, corporate exec in charge of turning around a troubled US business unit. He described years of tumult, turnover and missed promises to its customers. The leadership team had failed to perform its function and the corporate office had taken over daily direction of the team.

When he described the symptoms, it was clear he had no idea what the root causes of the failure were and whether they still persist; and, more importantly, whether intensive training of any type is the solution. Neither did I.

The root cause of the problems he described is systemic. A review of a handful of Predictive Index® Profiles showed the company had promoted tacticians to strategic roles. When challenged to make risk decisions on their own, they stutter-stepped, hesitated, let important decisions wait and deadlines pass.

It’s a common occurrence. Highly-skilled, dedicated, exquisitely-trained employees who excel in their execution of the details are promoted in strategic, results-oriented roles where they are ill-suited to perform.

Earlier in the week, a manager expressed his frustration when trying to get a tactical employee to make more decisions, “When she asks a question, I push back, telling her to take a risk; and, she doesn’t.”

Soon the employee who was once vaunted for his/her performance becomes “the problem employee” and the talk turns to managing difficult people, improving employee morale and “performance plans”, code for putting the employee on the path out the door.

If this describes some of your frustration with your managers or sales people, don’t look first to buy training. Get at the root cause with a simple, 10-minute assessment that can provide that insight.

If you’re in Michigan, Indiana and western Ohio, don’t hesitate to call or email. I can help.

John P. Ranalletta

317-578-3676

jranalletta@advisausa.com