As part of our spotlight on our coaching services this spring, we are providing readers with an opportunity to get to know our contract coaches better. Today we introduce Fredricka Joyner, Ph.D.
We asked Fredricka to respond to two questions we often receive about coaching:
1. How do you distinguish between when training is needed and when coaching is needed?
Training interventions are most appropriate when learning is related to established practices, system or process issues, or development of new technical skills. It can also be used to introduce new concepts and tools.
Coaching is more about supporting an individual in successfully integrating new skills and behaviors into their active management practice. Coaching interventions are typically focused on individual behavior changes, (sometimes very small individual behavior changes — such as learning to ask questions differently) that can make a large difference in an individual’s effectiveness.
Coaching can also be an effective way to shift habits and patterns that may be standing in the way of reaching higher levels of functioning.
2. What do you think is critical for a successful coaching relationship and how can one help ensure that happens?
The success of a coaching relationship is largely based on how the relationship is initially established. Clear, aligned expectations form the foundation for success and include explicit up-front agreements regarding goals, what/how information is shared, what approaches will be taken, logistics, etc. It is also important for the coach to authentically care about being involved in the development process of another person and for the coachee to sincerely want to engage in a development process.
Fredricka has more than 20 years of business consulting experience. She operates her own consulting business and also serves as Associate Professor at the Indiana University East (Richmond) School of Business and Economics where she directs the Center for Leadership Development and the Master’s in Management programs.
Fredricka has worked with ADVISA since 2007 designing curriculum, advising on approaches with leadership development, and delivering coaching services. She is the lead author of Engineering as a Social Activity: Preparing Engineers to Thrive in the Changing World of Work, which draws on her work using Predictive Index® at Cummins Inc. and was published in the American Journal of Engineering Education – Spring 2012 edition.
Next: Two Questions for Jim Struck