Douglas R. Conant, President and CEO of the Campbell Soup Company, is a strong advocate of positive feedback for improving employee morale.
In a recent piece for Harvard Business Review he recounts a personal story about how different feedback provided by leaders early in his career had a huge impact on his performance.
In my PI® consulting in Ohio and Michigan I augment this lesson with a focus on how you can multiply the motivation employees gain from recognition by customizing it based on a person’s PI® pattern.
As communication methods multiply (face-to-face, phone, email, texting, Twitter, etc.) it is also valuable to consider the specific method that will have the most impact. Conant advocates the handwritten note as a tool – sounds good to me!